Workflow engine

A workflow engine executes defined processes by routing tasks, enforcing rules, and tracking state across a business process. It orders steps correctly, applies conditions and timers, and records every transition for traceability. It supports parallel tasks, escalations, and retries to keep work moving.

Example

In an insurance claims process, a workflow engine automates stages from intake to resolution. It assigns tasks to the right teams, enforces deadlines, triggers reviews, and tracks progress. This keeps the process predictable and on schedule, and helps deliver timely, accurate outcomes to customers.